01About these terms
Clever Rabbit is the trading name of Ben Brailsford-Chambers, a sole trader based at 13 Harborne Road, Oldbury, West Midlands B68 9JA. In these terms, "I", "me" and "my" mean Clever Rabbit, and "you" means the person or business I'm working for.
When you accept a quote or make a payment, you're agreeing to these terms. If anything in your quote differs from these terms, the quote wins.
02Quotes & scope
- Quotes are valid for 30 days.
- Your quote sets out exactly what's included: pages, features, rounds of revisions and timeline. Anything outside that is extra, and I'll always quote for it and get your OK before starting.
- Timelines are estimates. They depend on getting content and feedback from you on time.
03Payment
- Website builds and other project work are paid in full, upfront. Work is booked in once payment has cleared.
- Extra work agreed during a project is invoiced separately and is due within 7 days.
- Prices are in pounds sterling.
- If a business client pays late, I may charge interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998, and I may pause work or hosting until the invoice is paid.
04What I need from you
- Content (text, images, logos) and feedback, sent when we've agreed.
- Confirmation that you have the right to use everything you send me. You're responsible if something you supply infringes someone else's rights.
- Any logins I need, such as your domain or old hosting.
If a project is put on hold by you for more than 60 days, I may treat it as finished. I'll hand over everything completed up to that point, and restarting it may need a new quote.
05Changes & revisions
Your quote says how many rounds of revisions are included. A round means one consolidated list of changes. Further rounds, or changes that go beyond the agreed scope, are charged at the rate in your quote.
06Cancelling
- Before work starts: you'll get a full refund, minus anything I've already paid out for you that can't be refunded (domains, licences, stock images).
- After work starts: you'll get a refund for the work not yet done. Work completed so far is charged in proportion to the quote, and you'll receive everything finished to date.
- If you're buying as a consumer (not for a business), you have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask me to start within those 14 days, you'll pay for the work done up to the point you cancel.
07Who owns what
- Once the work is paid for, you own the final design and the content created specifically for you.
- I keep ownership of my own tools, code and frameworks (including the Clever Rabbit base theme). You get a permanent licence to use them on your website.
- Third-party items such as plugins, fonts and stock images stay under their own licences.
- I may show the finished work in my portfolio and on social media. If you'd rather I didn't, just tell me in writing.
08Hosting plans
- Hosting plans are billed annually in advance, at the price shown on the Services page or in your quote when you sign up.
- Plans renew automatically each year. I'll remind you before your renewal date, and you can cancel by giving at least 30 days' notice before that date.
- There are no partial refunds for a year already started. If you're a consumer, this doesn't affect your statutory rights.
- I'll do everything reasonably possible to keep your site online and backed up, but I can't guarantee uninterrupted service. You should keep your own copies of anything important too.
- I may suspend a site if a hosting invoice goes unpaid, if a site puts the server or other sites at risk, or if it's used for anything unlawful. Where I can, I'll warn you first.
- If you leave, I'll give you a full copy of your website and help move it to your new host. Domains are registered in your name wherever possible, so they're always yours.
- Price changes only apply from your next renewal, and I'll tell you before they do.
09Third-party services
Websites rely on other companies' products, such as WordPress, plugins, payment providers and domain registrars. I choose reliable ones, but I'm not responsible for their outages, price changes or decisions. Any licence or subscription fees for them are payable by you unless your quote says otherwise.
10Fixes after launch
If you find a bug in my work within 30 days of launch, I'll fix it free of charge. That doesn't cover problems caused by changes made by you or someone else, by plugin or WordPress updates you've installed yourself, or by third-party services. Ongoing updates and support after that are included in a hosting plan or quoted separately.
11Liability
- My total liability to you for any claim is limited to the amount you've paid me in the 12 months before the claim.
- I'm not liable for indirect or knock-on losses, including lost profits, lost sales or lost data.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited. If you're a consumer, your statutory rights aren't affected.
12Data protection
My privacy policy explains how I handle your own personal information.
Where I host or maintain your website, you're the data controller for your visitors' information, and I'm your data processor. That means I will:
- only handle that data to provide the services, and on your instructions
- keep it secure and confidential
- only use reputable sub-processors (such as my hosting provider, Stablepoint) bound by the same duties
- help you respond to requests from your visitors and tell you without undue delay if there's a data breach
- return or delete the data when our work together ends, unless the law says I must keep it
13Using this website
The design, words and images on cleverrabbit.agency belong to me or to the clients whose work is shown, and can't be copied without permission. Links to other websites are there for convenience, and I'm not responsible for their content.
14The legal bits
- I may update these terms from time to time. The version in force when you accepted your quote applies to that project.
- If any part of these terms turns out to be unenforceable, the rest still applies.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Any questions? Email hello@cleverrabbit.agency.
