Clever Rabbit FAQ's
Design FAQ's
Why shouldn't I just hire a full-time designer?
The salary of a full time designer can cost anywhere between 40k to upwards of 80k per year, plus benefits and pension schemes etc.
With our subscription model we take away all that hassle, with one easy subscription fee and no contracts.
If you only need a small project completing then our Essential package is perfect. If you need longer term then prepay for 3 months and save 10% per month.
What design tools do you use?
Between our team we use Adobe CC / Figma / Webflow for design requests. Adobe stock images / photos. Asana for all design requests and communication. And coffee, lots of coffee.
Is there a design request limit?
Once subscribed, you can add as many design requests to your queue as possible. You can also prioritise your most important jobs, so they will be completed first.
How long does each request take?
Most design requests are completed within 48 hours, however more complex requests may take between 3 – 5 days to complete. Once your request is uploaded it will be given a time for the task to be completed.
How do I send a design request?
We use Asana to create tasks for all design requests. A task is a secured place where you can invite as many team members as you wish, and upload all design requests. Once a task is completed, all team members in the thread will be notified.
What details do you require for each design request?
We have made the design request as simple as possible. You can send us mock up files, a general outline of what you require or simply a brief description. The more specific and detailed you can be with each request the easier it is for team to turn around the work for you.
What if I don't like the design?
No problem, we will continue to revise each design request until you are 100% satisfied.
Is there any design work you do no cover?
Sure is. Clever Rabbit do not cover the following:
Word Docs & forms, Google / Powerpoint presentations, GIF’s, Lottie animation, Complex packaging, Extensive print (magazines, books etc), 3D and AR (augmented reality) design.
That being said, we will always try to help where possible, but if a submitted request is something we do not cover you will be informed straight away.
What happens when i subscribe?
When you have purchased a subscription you will receive a welcome email with a video introduction. A new task thread will be set up in Asana where you can invite any team members and begin sending your design requests.
Can I request a refund?
Unfortunately we do not offer any refunds on active subscriptions. However, you can cancel your subscription plan at any time. After cancellation, you will not be billed for the next payment cycle, and you can continue to submit design requests until the end of the active subscription.
How do I cancel my subscription?
To cancel an active subscription please contact cancel@cleverrabbit.agency
Any prepaid subscriptions will still be active until the renewal date expires.
What are your working days and holidays?
Are working days are Monday – Friday from 9am – 5pm. Our local time is London BST.
We will also be closed on all UK bank holidays.
Didn't find the answer you were looking for?
If you have any additional questions please feel free to drop us an email at hello@cleverrabbit.agency and we will be happy to help.
Website Design FAQ's
What are the benefits of a web design subscription?
Some benefits of a website design subscription package include cost-effectiveness, continuous support and updates, scalability, faster turnaround times for design projects, and fast access to our team of web experts.
What is typically included in a web design subscription?
Our tailored web design subscriptions include services such as website design and development, website hosting, domain registration and renewals, regular updates and maintenance, technical support, and additional features like basic SEO optimisation or content creation.
Is a web design subscription is right for my business?
A web design subscription may be suitable for businesses that value continuous support, regular updates, and scalability for their website. It’s essential to assess your business needs, budget, and long-term goals to determine if a subscription model aligns with your requirements.
How long does the website build take?
This would depend on how many features you need for the website, but typically the Starter Plan would take 4 weeks to go live, the Advanced Plan 4-6 weeks and the Pro Plan between 6-8 weeks.
If there are eCommerce products to add then we would give you a rough timescale upon signing up for a plan, or you can arrange a 15 min video call, above, to discuss your requirements in person.
How do I send a design request?
We use Asana to create tasks for all design requests. A task is a secured place where you can invite as many team members as you wish, and upload all design requests. Once a task is completed, all team members in the thread will be notified.
What details do you require for each design request?
We have made the design request as simple as possible. You can send us mock up files, a general outline of what you require or simply a brief description. The more specific and detailed you can be with each request the easier it is for team to turn around the work for you.
What if I don't like the design?
No problem, we will continue to revise each website design request until you are 100% satisfied.
What platform do you build the websites on?
All our websites are built on the WordPress platform. WordPress is one of the most popular Content Management System platforms globally, and its widespread adoption is driven by numerous benefits for users. WordPress integrates seamlessly with a wide range of third-party services, tools, and platforms. Whether you need to integrate with social media, email marketing services, analytics platforms, or payment gateways, WordPress makes it easy to connect your site with other tools and services.
What hosting do you provide?
Performance is one of the most important concerns when it comes to hosting your website. To ensure your site runs as well as it can, we make use of high spec, cloud based, servers and tuned software configurations on top of multiple high capacity global networks.
We’ve curatedproactive security measures into multiple layers of our platform’s infrastructure. This includes encrypting data at the storage level, deploying an SSL as standard on all sites, inbound filtering to prevent malicious requests and much more.
What happens when i subscribe?
When you have purchased a subscription one of our website team will be in touch to run through your web design project. A new task thread will be set up in Asana where you can invite any team members and begin sending your design requests.
Can I request a refund?
Unfortunately we do not offer any refunds on active subscriptions. However, you can cancel your subscription plan at any time. After cancellation, you will not be billed for the next payment cycle, and you can continue to submit design requests until the end of the active subscription.
How do I cancel my subscription?
To cancel an active web & subscription please contact cancel@cleverrabbit.agency
Any prepaid subscriptions will still be active until the renewal date expires.
What are your working days and holidays?
Are working days are Monday – Friday from 9am – 5pm. Our local time is London BST.
We will also be closed on all UK bank holidays.
Didn't find the answer you were looking for?
If you have any additional questions please feel free to drop us an email at hello@cleverrabbit.agency and we will be happy to help.